The Redde board fully recognise that the future success of the Company is dependent on its ability to balance the interests of its stakeholders.
These stakeholders include, our employees, our business partners, our clients, our shareholders, the wider community and the environment in which we operate.
Redde corporate social responsibility strategy focuses on the following key areas:
- The delivery of a consistent quality of service to our business partners and individual customers;
- The measurement and minimisation of the environmental impact of the operational business units;
- The establishment of Redde group companies as employers of choice;
- Engagement with and contribution to the wider communities in which we operate; and
- Responsibly managing our supply chain.
As such we have undertaken a number of initiatives to support and achieve these aims:
Business partners and customers
Our operating businesses aim to provide the highest level of service quality. During the last year, over 7,000 customers provided us with valuable feedback about our call-handling and replacement vehicle services achieving a customer satisfaction rate of 91%, as reported by customers who said that they were satisfied or very satisfied with their experience of our services.
We have restructured our relationship management teams to ensure that we have a consistent approach across our companies and that our services meet the needs of our partners and their customers. Our relationships are supported with service level agreements and management information that transparently tracks our performance against these criteria.
Redde and the environment
We recognise that our business has an unavoidable impact on the environment and that we need to minimise these effects wherever and whenever practicable. We regularly review the size and composition of our fleet to match the requirements of the business, so have been unable to gain an accurate measure of our fleet based emissions, but we remain committed to minimising these.
Redde in the community
Redde believes its operating businesses can and should make a positive contribution to the local communities in which it operates, and has over the last financial year focused on maintaining its support for local communities whilst minimising the associated financial impact on the Group.
Managing our supply chain responsibly
Redde operating businesses manage a diverse range of suppliers and contractors, operating a selection policy that always considers quality, delivery and warranty elements of proposals, as well as cost. Our businesses maintain, and regularly review, service level agreements with strategic suppliers, ensuring the highest possible service standards for internal and external customers.
Our policy on modern slavery and human trafficking
We are committed to endeavouring that there is no modern slavery or human trafficking in our supply chains or in any part of our business.
Our Anti-slavery policy reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chains.
Our Tax Strategy
Under Schedule 19 of the UK Finance Act 2016 we are required to publish a Tax Strategy. The attached strategy is effective for the financial year ending 30th June 2019 and sets out our approach to handling tax affairs and managing risk across our Group companies.